Privacy Policy

Last updated: August 10, 2026

InternetCable.shop ("we," "us," or "our") operates as an independent comparison and referral service for Canadian internet, cable TV, home phone, and mobile plans. This policy explains what personal information we collect, why we collect it, and how we handle it, consistent with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

The short version: We collect only what we need to compare plans and connect you with a provider. We do not sell your personal information. You can ask us to access or delete your information at any time.

1. Information we collect

We collect personal information only when you voluntarily provide it, primarily when you call our line. This may include:

Contact details — your name and phone number.
Location information — your postal code or service address, used to check which plans are available in your area.
Service preferences — the type of internet, TV, phone, or bundle you're interested in, and details of your current plan if you choose to share them.
Call information — basic call records (such as time and duration) for quality and record-keeping.

If you browse this website without calling, we may collect limited technical data such as your IP address, browser type, and pages visited, through standard analytics.

2. How we use your information

To compare the plans and offers available at your address.
To connect you, with your consent, to a provider whose plan you choose.
To respond to your questions and follow up about your enquiry.
To maintain service quality and meet legal and record-keeping obligations.

3. Consent

By calling our line or submitting information to us, you consent to the collection and use of your information for the purposes described above. You may withdraw consent at any time by contacting us, subject to legal or contractual restrictions. We will explain the effect of withdrawing consent.

4. Sharing your information

We share your information only as needed to provide the service you asked for:

With providers you select, so they can present or activate a plan.
With service partners (such as call-handling or IT vendors) who are bound to protect your information and use it only on our instructions.
Where required by law, such as a valid legal request.

We do not sell your personal information to third parties.

5. How we protect your information

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No method of transmission or storage is completely secure, but we work to protect your information against loss, misuse, and unauthorized access.

6. Retention

We keep personal information only as long as necessary for the purposes described here or as required by law, after which it is securely deleted or anonymized.

7. Your rights

Under PIPEDA you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Withdraw consent to further use.
Ask questions or make a complaint about how we handle your information.

To exercise any of these rights, contact us using the details below. If you're not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

8. Cookies & analytics

This website may use cookies and third-party analytics to understand how visitors use the site and to improve it. You can control cookies through your browser settings.

9. Do Not Call

We contact people who have reached out to us. If you'd prefer we not contact you, tell us and we'll honour the request. You may also register with Canada's National Do Not Call List.

10. Changes to this policy

We may update this policy from time to time. The "last updated" date above reflects the current version.

11. Contact us

Questions or requests about your privacy can be directed to us by phone at +1 (866) 683-1403 or through the contact channels listed on this website.